Insights, Musings & Tools/Templates
The Overlooked Ally - How OCM Supports the Project Team, Too
Let’s explore how OCM can unlock smoother project execution by supporting the team behind the scenes.
The Leader’s Guide to Asking Better Questions to Break the Status Quo
The leader’s guide to asking better questions to break the status quo. Successful change doesn’t start with the answer. It starts with a better question. Get your free question starter pack!
Why cx transformation fails and what forward-thinking companies are doing differently
Why cx transformation fails and what forward-thinking companies are doing differently. The company was undertaking an ambitious Customer Experience Transformation initiative—one that demanded more than new tech, new metrics, or new processes. It required a new mindset. Over three days, we didn’t just talk about change. We worked through it. We modeled it. And we invited every leader in the room to step into it.
Building a Culture of Customer-Centricity
When companies commit to Customer Experience (CX) transformation, most start with technology, process redesign, or a customer journey map. But the companies that sustain transformation start with people. Specifically, the right people - those who influence culture from the middle out.
Rip that band aid off!
When it comes to disruptive transformation, including M&A, I say ‘rip the band aid off’. Others say ‘go slow to go fast’.
Enterprise Application Readiness Checklists are Missing 2 Key Steps
These solutions can cost millions to implement. Yet too often I see leaders approach them with the attitude of “let’s just not lose” versus “let’s win this”.
Changing sometimes means we first have to break old habits
Lessons from the psychotherapy of change
Embedding a change culture so change is no longer a series of events but is part of who you are
Change management should not be just something some people do on some projects
A common request in response to apparent resistance…and my response to the request
If the manager is not on board with the change, why would we expect the employees to be so?
A practical approach to solving every leader's #1 challenge - executing for results
There will always be more ideas than the capacity to execute.
Is your company future-proof?
What are CEO's saying about barriers to achieving the performance results they deserve now and in the future?
Strategic planning done right - otherwise, why do it
If you are in the business of creating wealth or making the world a better place, why wouldn't you do Strategic Planning right?
Program Management Office - don't be afraid to deploy non-negotiables
This is a list of non-negotiables I recommend you adhere to, to increase your chances of realizing business results.
In M&A, it is best to execute quickly but for 1 critical workstream
I believe M&A deals focus on successful integration but not complete assimilation. Let me explain.
